Privacy Policy

This Privacy Policy describes how Boston Products SRL, with headquarters in Via di Rivale, 72, 30030 Pianiga (VE), Italy, email: info@bostonproducts.it, telephone: +39 041 241 2887, VAT number 05354300286 (hereinafter the “Data Controller”), as data controller, collects, uses and processes the personal data of users who use this website (the “Service”), pursuant to Regulation (EU) 2016/679 (“GDPR”) and Legislative Decree 196/2003 and subsequent amendments.

We encourage you to read this Policy carefully before providing your personal data or using the features of the Service.

Data controller

The Data Controller is Boston Products SRL, Via di Rivale, 72, 30030 Pianiga (VE), Italy — email: info@bostonproducts.it — Telephone: +39 041 241 2887.

Personal data we collect

Through the contact form and support requests, we collect and process the following personal data, provided voluntarily by you:

• Name
• E-mail
• Machine model / Serial number

While browsing, technical data (such as IP address and browsing data) may also be collected through cookies and similar technologies, as described in our Cookie Policy.

Purpose and legal basis of the processing

We process your personal data for the following purposes, each with its own legal basis:

• Response to requests and assistance — to respond to requests submitted via the contact form and provide support. Legal basis: implementation of pre-contractual measures taken at your request and/or your consent (Article 6, paragraph 1, letter b) and (a), GDPR).
• Administrative and service communications — to manage the relationship and send you the necessary communications. Legal basis: legitimate interest of the Data Controller and/or contractual obligations (Article 6, paragraph 1, letter f), GDPR).
• Site security and protection — to ensure the security of the Service and prevent abuse or fraud. Legal basis: legitimate interest of the Data Controller (Article 6, paragraph 1, letter f, GDPR).
• Statistics and analytics — to analyze site usage in aggregate form. Legal basis: your consent, provided via the cookie banner (Article 6, paragraph 1, letter a, GDPR).

If we intend to process your data for purposes other than those indicated, we will provide you with a new notice in advance and, where necessary, request your consent.

Data recipients

Your personal data will not be disclosed or transferred to third parties for marketing purposes without your consent. It may be processed for the purposes indicated above by the Data Controller's authorized personnel and disclosed to the following categories of recipients, appointed as data processors pursuant to Art. 28 of the GDPR:

• website hosting service provider;
• email service provider;
• analytics service provider.

The data may also be disclosed to public authorities, consultants, or third parties where necessary to comply with legal obligations, execute government orders, or protect the Data Controller's rights.

Transfer of data to third countries

Some of the providers we use (particularly statistical analysis services) may involve the transfer of personal data to countries outside the European Economic Area, such as the United States. In such cases, the transfer occurs only if adequate safeguards are in place pursuant to Articles 44 et seq. of the GDPR, such as adequacy decisions (e.g., the EU-US Data Privacy Framework) or standard contractual clauses approved by the European Commission.

Data retention

We retain your personal data for the time strictly necessary to achieve the purposes for which it was collected. Specifically, the data provided via the contact form is retained for the time necessary to process your request and, in the event of the establishment of a business relationship, for the period required by applicable legal obligations (including tax and accounting requirements).

We may retain some data for longer periods if necessary to comply with legal obligations, protect the Data Controller's rights in court, or prevent fraud and abuse.

Anonymized and aggregated data, which does not allow the identification of the data subject, may be retained indefinitely.

Your rights

Pursuant to Articles 15-22 of the GDPR, you have the right to:

• access your personal data;
• request the rectification or deletion of data;
• obtain restriction of processing;
• object to the processing;
• receive your data in a structured format and request its portability to another owner;
• revoke the consent given at any time, without prejudice to the lawfulness of the processing carried out before the revocation;
• lodge a complaint with the supervisory authority.

To exercise these rights you can write to us at the email address info@bostonproducts.it. We will respond to your request within the timeframe established by applicable law.

You also have the right to lodge a complaint with the Guarantor for the protection of personal data (www.garanteprivacy.it), if you believe that the processing of your data is in violation of applicable law.

Please note that if you do not provide the required personal data, you may not be able to access certain features or services (for example, sending a request via the contact form).

Cookies and tracking technologies

The Service uses cookies and similar technologies. Non-technical cookies (such as statistical analysis cookies) are installed only with your consent, expressed via the appropriate banner. For more information and to manage your preferences, please see our Cookie Policy.

Safety

The security of your data is important to us. We take appropriate technical and organizational measures to prevent the loss, misuse, or unauthorized access to the data under our control. However, given the inherent risks of data transmission over the Internet, we cannot guarantee the absolute security of the information transmitted.

Changes to this Policy

The Data Controller reserves the right to modify or update this Privacy Policy, including as a result of regulatory changes. Any changes will be posted on this page, indicating the update date. In the event of substantial changes, we will provide appropriate notice, where possible. We therefore invite you to periodically consult this page.

Contacts

For any questions, requests, or complaints regarding the processing of your personal data, you can contact the Data Controller:

Boston Products SRL.
Via di Rivale, 72
30030 Pianiga (VE) – Italy
E-mail: info@bostonproducts.it
Telephone: +39 041 241 2887